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Emergencies and Power Cuts (with accordion)

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Priority Services (with RTE)

We all rely on electricity day to day for various things, but for some, a power cut can be particularly distressing and difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Benefits of joining our Priority Services Register

We can’t promise your electricity will never go off, but if it does, we will do what we can to make sure you have the support you need, when you need it.

Our service offers:

Dedicated 24 hour priority services phone number.
Priority updates during a power cut.
Nominate someone for us to contact on your behalf.
Provide information in the format you need, for example Braille or audio CD.
Security password to keep you safe.

You may way to be on our register if you:

are deaf or hard of hearing
have a disibility
live with children under five
are blind or partially sighted
have a chronic illness
use medical equipment/aids reliant on electricity
are over 60

How to register for our Priority Services

Registering for our free Priority Services is easy. Apply here now

Priority Services Register

Alternatively you can:

Call us on 0800 294 3259 and register over the phone.
Download the information booklet below, fill out the application form and send it to us by post using our freepost address.
If you use a text phone, you can register by calling 0800 316 5457.

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Complaints

Complaints Description

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Press Office

Press Office Description

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FAQs

FAQs Description

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